Support
How can we help?
Most questions are answered by your school's office, which manages children, adults and access. For anything else, write to us.
Parents
Can't sign in, or a child or an adult is missing? Ask your school's office first: they manage your invitation and your children's records.
School staff
Forgot your password or lost your phone? An administrator at your school can reset access and remove a lost device.
Administrators
Write to support@vavr.us with your school's name. We answer on school days.
Common questions
The door tablet says it is offline.
It keeps recording pickups and sends them when it is back online. If it stays offline, check the building's wifi, then restart the tablet.
I'm not getting notifications.
Open Vavr, go to Settings, and turn notifications on. On Android, also check that Vavr is allowed to send notifications in your phone's settings. We email you when notifications are off.
How do I delete my account?
See Delete your account.