Parents & guardians
Can’t sign in, or a child or adult is missing? Your school’s office manages invitations and your children’s records.
Help with your invitationA LITTLE HELP, WHEN YOU NEED IT
Let’s get you
on your way.
A sign-in question, a quiet phone or a tablet that’s offline. Find your next step here, and get back to your school day.
A GOOD PLACE TO START
Your school knows
your school.
The office manages invitations, children, authorised adults and access. For questions about your family’s records, they’re your first port of call.
Need help from Vavr?support@vavr.us We answer on school days.
THE RIGHT HELP, A LITTLE FASTER
Start with your
part of the school day.
School & transport staff
Forgot your password or lost your phone? An administrator at your school or transport company can reset access and remove a lost device.
Help with your accessAdministrators
Write to our support team with your school or transport company’s name and what you need help with. We answer on school days.
Email Vavr supportA FEW COMMON QUESTIONS
Small bumps.
Simple next steps.
Start here for help with access,
devices and your account.
I can’t sign in, or my child is missing.
Contact your school’s office. They manage your invitation, children’s records and the adults linked to your family, and can check your access.
I’m a staff member and need my access reset.
Ask an administrator at your school or transport company to reset your access. If you lost your phone, they can also remove the device from your account.
I need help with transport, a shift or time off.
Drivers: contact your dispatcher about your assigned bus or route. Use Vavr Staff to see your schedule and request time off. Administrators and dispatchers: use Dispatch & shifts for daily cover, Drivers & time off for availability and leave, and Timetable for the week ahead. For technical help, email support@vavr.us with your company’s name and what happened.
How does our school connect to a bus company?
Ask the company for its operator link code, then enter it on your school’s Buses page. Your school manages its calendar and trip requests there. Read about school and transport-company connections.
The door tablet says it is offline.
It keeps recording pickups and sends them when it is back online. If it stays offline, check the building’s wifi, then restart the tablet.
I’m not getting notifications.
Open Vavr, go to Settings, and turn notifications on. On Android, also check that Vavr is allowed to send notifications in your phone’s settings. We email you when notifications are off.
How do I delete my account?
You can delete your account in the app or on the web. Follow the steps on Delete your account, which also explains the records your school keeps.
Where can I read about privacy?
Our privacy policy explains what we collect, why and who sees it. Visit Trust and security for a guide to our safeguards.
WE’RE HERE TO HELP
Still need a hand?
Include your school or transport company’s name and a description of what’s happening.
Email Vavr support